Customer Service Representative

Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

  • Greets and provides exceptional customer service to customers in storefront

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

  • Opens customer accounts by recording account information.

  • Maintains customer records by updating account information.

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Maintains financial accounts by processing customer adjustments.

  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.

  • Prepares product or service reports by collecting and analyzing customer information.

  • Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Currently accepting applications for both Full-time and Part-time Customer Services Representatives.  Hours of operation are 9am to 6pm on weekdays.  Full-time position applicants should have availability during all hours of operation.  

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